“You can hire a big consulting firm for $80 million dollars, or you can hire MJ.”
– Matt Chambers, CIO BSW Health
To your organization, big change might seem daunting or even impossible. By tapping into unseen energy forces—whether during mergers, startups, or navigating AI implementation—you can evolve faster and smarter, achieving the outcomes you crave. That’s where Summerland Education comes in. With more than 20 years of experience in implementing large-scale transformations, we’ve been through this before. We know what to expect and how to avoid the dangers of organizational change.
The risks of launching a large change project without an experienced advisor are enormous. At the very least, people’s lives will be disrupted and your team will suffer from anxiety and frustration. A badly run project can leave people feeling like:
- they don’t know who is supposed to be doing what;
- there are conflicting priorities and agendas;
- there is a lack of direction;
- decisions are not being made efficiently.
At its worst, a badly run project can run millions of dollars over budget, and failure could result in jobs being lost.
Many implementation consultants will focus solely on the financials or the project management logistics. Those things are just the starting blocks of a successful project. At Summerland Education, we improve business outcomes by focusing on the energy that powers the people behind the project. That’s the piece that is often ignored, which causes big change initiatives to fail.
You can’t change the way someone works every day without addressing how that affects them personally. We transform group performance using proven techniques and tools that dramatically improve team productivity and achieve promised results.
Metrics are absolutely key to what we do, and we are constantly trying to improve and master our craft and help your team do the same. We measure success by asking these questions:
- Did the project come in on time and on budget?
- Are your end users happy with the technology and are they using it?
- Are the end users using good work habits that help them work efficiently?
- Are the end users performing at a level of their peers or above?
Is your team equipped with the knowledge and skills to adapt to change and take on disruption?
Getting Started with Summerland Education Services
A Summerland engagement first starts with a comprehensive assessment that includes an evaluation of all phases of the implementation to identify areas for improvement including project planning, change management, business requirements/design, workflow build, testing, training, support and business process improvement. Using a results focused and practical approach, work methods, team effectiveness, processes and documentation will be evaluated.
After the assessment phase is conducted, a gap analysis is generated of project skills, team capabilities and talent, priorities and target goals. Together we will set plans for advisory or mentoring services and education courses for your team and organization. Utilizing more of the talents and skills that already exist in your organization not only dramatically boosts productivity, employee satisfaction and commitment also improves as well. A variety of tools are used to maximize skill development and learning: direct education and mentoring, seminars and interactive workshops, practical observation, and hands-on experience.
On a quarterly basis, we will review the targets for your team to ensure organization goals and productivity results are being realized.
Business Transformation Consulting Services
Business Transformation Strategy
Advancements in technology enable improvements quality, customer service and innovation, all while increasing efficiency and reducing costs. These benefits are achievable, however, when organizations address software implementations as organization change and not just technology change.
Organizations know technology is the foundation to achieving strategic business goals. However, they don’t know how to manage the human side of change. Implementation failures are not caused by technology; they happen because people do not know how to manage transformation. And getting it done right is paramount to innovate at the next level, for example: real time decision support, business performance management, mobile applications, and data analytics for advances in business outcomes and more.
To be successful in this rapidly changing field, you need:
- A comprehensive, long-range strategy that successfully manages innovation by combining people, process and technology into a results-driven roadmap.
- A skilled and established team that knows what works and what does not. These people become best in class at managing change and navigating future reform.
- Advanced processes and tools that aggressively measure your progress, efficiency and results.
Project Advisory Services
With over 20 years of Epic implementation experience and change management, we can help you develop a robust change infrastructure that can proactively address the waves of future reform for the years to come – way beyond the implementation of your software. The first step is a successful implementation that addresses the people and process changes required in your organization so you can leverage this investment properly over the long term. Summerland Education can ensure:
- Smooth and organized projects
- Successful adoption of technology and workflows
- Development of a robust and responsive issue management program
- Management of people, process and innovation effectively
The foundation of the software prepares for business performance management – using data to improve your business. This is the ability to interact with others in your organization and community in new and creative ways to innovate, expand to your healthcare community, build business and improve efficiency.
Talent Development and Team Productivity
Summerland provides education services to advance your team into a group of diverse, multi-skilled, change experts. Learning what is necessary versus unnecessary helps to streamline your team’s focus and simplify complex projects. Summerland will share what generates some benefits versus what creates the biggest impact.
One of the biggest challenges executives confront is developing and retaining staff that can implement and support large change efforts such as Electronic Medical Records (EMR) and Enterprise Resource Planning (ERP).
Summerland’s productivity model will allow you to:
- Keep your people and increase team talent
- Significantly improve individual and group productivity and effectiveness
- Create a team of change experts for your organization
Let Summerland help you implement this productivity model that brings immediate and long-term benefits generating big savings in time, cost and stress.
Summerland empowers your team to become change agents who are experts in your organization, customer service and performance improvement.
